Reference
Terms
Workspace
Your company environment at /workspace/{slug}. Data is isolated per organization.
Tenant
Technical term for one organization database.
Owner
Account that created the org; full access including billing.
GRN
Goods receipt note — increases stock when goods arrive.
PO
Purchase order — commitment to buy from a vendor.
RFQ
Request for quotation before a PO.
Blanket PO
Long-term agreement; releases create child POs.
AP / AR
Accounts payable / accounts receivable.
COA
Chart of accounts — list of GL accounts.
Three-way match
Compare PO, GRN, and vendor invoice before paying.
Debit note
Purchase return or vendor credit.
SKU
Stock keeping unit — unique product identifier.
RMA
Return merchandise authorization — sales return.
IRN
Invoice Reference Number — GST e-invoice identifier from the tax portal.
GSP
GST Suvidha Provider — platform API used to generate e-invoice IRNs.
POS
Point of sale — quick checkout for walk-in retail sales.
Tax invoice (GST)
Sales invoice type with line Tax % > 0; posts revenue and GST payable; optional IRN when e-invoicing is enabled.
Non-GST bill
Same tax invoice type with Tax % = 0 on all lines — bill without tax; no IRN required.
FAQ — getting started
How do I create a company?
Use Create organization on the website. You become the owner and choose a workspace URL slug.
How do staff join?
Owners or admins send email invitations from Organization settings.
I have two companies—which do I open?
After sign-in, use Workspaces and pick the organization.
Where is full documentation?
Start from the documentation home (docs.index route).
FAQ — using the app
Why is a sidebar section missing?
Your role lacks permission for that module. Contact an administrator.
Can I export PDFs?
Many documents (sales invoices, POs) support print/PDF from the document view.
How do I get help?
Open Support in the workspace sidebar or contact your organization owner.
Light vs dark theme
Toggle in the header; preference is stored in your browser.
How do I change page language on login?
Use the Language control in the footer on sign-in/register pages, platform admin, Help & documentation (/docs), and the marketing website when GTranslate is enabled by the platform.
Why can't I generate an e-invoice IRN?
IRN applies to tax invoices with GST (not proforma, not draft). Your organization needs seller GSTIN in Organization settings → Profile, invoice status sent/posted, and platform GSP credentials. Non-GST bills (0% tax) do not need IRN. See the owner guide and Sales — how to use.
How do I bill without GST?
Create a Tax invoice and set Tax % = 0 on every line. There is no separate non-GST invoice type.
FAQ — owners & billing
Who pays for the subscription?
The organization owner manages Plan & billing.
Can I transfer ownership?
Contact platform support — ownership transfer is handled administratively.
What are custom roles?
Admins can define permission sets beyond built-in Sales/Purchase/Inventory roles.